Hospitality Supervision and Leadership
A guide to help learners studying towards the Level 3 Diploma in Hospitality Supervision and Leadership
FREE CODE:
By
Kevin Golightly
The Course is designed as a learning companion for students studying
towards Level 3 Diploma in Hospitality Supervision and Leadership
The course is a combination of informative videos, articles and presentations
The course can be completed in the learners own time, at their own pace.
SECTION 1: Introduction
02:22
Lecture 1:
Getting Started
SECTION 2: Setting Objectives and Providing Support for Team Members
07:44
Lecture 2:
Communication
07:33
Lecture 3:
Leadership Styles
07:33
Lecture 4:
Team Meetings and Briefings
12 pages
Lecture 5:
Setting Objectives
05:10
Lecture 6:
SMART Targets
1 question
Quiz 1:
SMART Targets
14 pages
Lecture 7:
Providing Support for your Team
SECTION 3: Develop Working Relationships With Colleagues
08:51
Lecture 8:
Working Relationships
12 pages
Lecture 9:
Developing Working Relationships
6 slides
Lecture 10:
Conveying Information and Ensuring...
13:28
Lecture 11:
Work Related Difficulties and...
SECTION 4: Contribute To The Control Of Resources
8 pages
Lecture 12:
Controlling Resources
8 pages
Lecture 13:
Reducing Waste
8 pages
Lecture 14:
Orders and Deliveries
8 pages
Lecture 15:
Planning Rotas
SECTION 5: Maintain the Health, Hygiene, Safety and Security of the Working Environment
17 pages
Lecture 16:
Health Hygiene Safety and Security
8 pages
Lecture 17:
Hygiene
11:41
Lecture 18:
Fire Safety
01:55
Lecture 19:
Risk Assessments
SECTION 6: Lead a Team to Improve Customer Service
04:39
Lecture 20:
Motivation
04:21
Lecture 21:
Reviewing Performance
SECTION 7: Service
8 pages
Lecture 22:
Customer Service Problems
SECTION 8: Conclusion
Text
Lecture 23:
Conclusion
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